We hope you love your purchases! Strontita's mission is to provide high-quality products from the most trusted companies in the world. We provide customers with an inspiring place to discover the latest and most popular products at ultra-low prices, and constantly focus on meeting your fashion needs and optimizing your shopping experience.
If you encounter any problems during shopping, please don't hesitate to contact us at support@strontita.com, we will try our best to meet your request.
EXCHANGE
Do you need another size, color or pattern? Have a smooth exchange while it is in stock.
RETURNS
1. We accept product returns. The customer has the right to apply for a return within 14 days after the product is delivered. To qualify for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the correct return's address.
2. Custom orders or personalized products are not entitled to a 14-day refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Note: The original shipping fee is non-refundable.
-You must email us a picture showing the problem / error after submitting the return / exchange request online before return.
REFUNDS
1. After receiving and checking your return, we will send you a notification of receipt by email. We will also notify you to approve or reject the refund.
2. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
3. If you have not received the refund, please check your bank account again. Then contact your credit card company, it may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all the steps but still have not received a refund, please contact us through the email address corresponding to the domain name.
Kind Reminder:
Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
ORDER CANCELLATION
We accept order cancellation before the product is shipped. If you notify us of the refund information within 24 hours, we will charge $1.5 for the operation fee required by the payment channel; if it exceeds 24 hours, we will charge a 15% loss fee. If the product has already been shipped, we cannot cancel the order.
CONTACT US
If you meet a special situation that is not covered in the policy above, please email us: support@strontita.com
[Note: Bank regulations allow consumers to refund within 14 days after the product is delivered]
